Vacancy Details
Vacancy Type : Permanent
Location: West Yorkshire
Salary : £30,222
Consultants Name : Chris Sayer
Description
Are you a Breakdown Controller/Maintenance Scheduler/Rental agent living in the Leeds area?Are you looking for a Monday to Friday office-based opportunity?
Are you looking for a Permanent, Full time position?
The Role:
As the Breakdown & Defect Controller you will provide emergency assistance by proactively managing roadside and onsite breakdowns as well as urgent defects, ensuring that all incidents are managed in the fastest manner, ensuring the vehicle’s downtime is reduced and that vehicle is returned to service with the minimum of delay.
Responsibilities of the Breakdown Controller role:
• Answering the customers communication, call or email, to accept roadside/onsite breakdowns or urgent defects, accurately logging all details.
• Diagnosing the defect, assigning the level of cover, i.e. under warranty, contract maintenance, mechanical breakdown or fault of the customer, accident or damage and ensure the most appropriate and the most cost effective method of repair is authorised.
• Chase all repairs through to completion, escalating any delays to Service Supervisors
• Keep the customer informed at all times of the progress, confirming estimated times of vehicle repair completion and delivery.
• Assist the repair agent by sourcing spares as cost effectively to speed the repair process up.
• Where repairs have been completed by the roadside, ensure the vehicle is collected at the earliest opportunity and repaired in line with company procedures.
• Should recovery be required, assign the correct and authorised recovery company.
• If customers are required to pay for any repairs, gain authorisation from the appropriate individual.
• Ensure the customers SLA’s are adhered to and escalate any challenges to the relevant Account Manager, Service Team Leader or Fleet Manager which will take any repair outside of these boundaries.
If you are actively looking for a new job, as a Breakdown Controller and from a similar background as a Maintenance Controller, Rental Agent, Automotive Service Advisor we are still eager to hear from you and we’ll assist you in finding the next step in your career.
Recap
Breakdown Controller
Location: Leeds area – Office Based
Day shift: Monday to Friday
40 hours per week, between the hours of 7am and 7pm,
Start times of 7am, 8am, 9am, the later the start, the later the finish.
Permanent, full time position
Starting salary of £30,222 plus bonus
So, what are you waiting for. Get in touch for further details and start that next journey on your career, we’re just a click away, apply now with your CV.